FAQ

Can I ship my order using multiple shipping methods??

Unfortunately, we do not offer this option. You will need to place separate orders if you wish to ship items using multiple shipping methods.

How do I place an order?

Find the item you want, select the quantity, and then click the “Add to Bag” button. When you’ve finished browsing and are ready to check out, go to your shopping bag at the top right corner of your screen and click “My Cart“. Make sure all the products and quantities in your bag are correct and click the “Checkout Now” button to continue. We’ll take you to a protected server where you’ll enter and confirm your billing, shipping and payment information.

How do I see and manage what’s in my bag?

To see and manage the contents of your bag, go to your shopping bag at the top right corner of your screen and click “My Cart“.

What forms of payment does Organic Green Tea Matcha accept?

We accept the following forms of payment: Visa, MasterCard, American Express, Discover credit cards

Will I be charged tax?

It depends on the address of the person receiving the item. We charge the sales tax as required by law based on the shipping destination. We’ll only collect tax amounts required by law, which may include both merchandise and other services such as gift wrap and shipping.

What if I live in Alaska, Hawaii, Puerto Rico or other U.S. Territories?

We offer multiple shipping methods for packages being delivered to Alaska, Hawaii, and Puerto Rico. In addition, we ship to certain other United States Territories and Protectorates, including Marshall Islands, U.S. Virgin Islands, Micronesia, Guam, American Samoa, Northern Mariana Islands, and Palau. Our Shipping Options & Rates page outlines our estimated shipping times and costs for the 50 United States, HI, AL, PR and A. However, delivery times may vary significantly from indicated times. Some locations may require higher shipping charges, and some services such as overnight delivery may not be available in all locations.

When will my order ship?

Orders are shipped Monday through Friday, excluding legal holidays. View Shipping Options & Rates for more details. Organicgreenteamatcha.com makes every effort to ship your order within twenty-four (24) hours of receiving it. We utilize different shipping carriers to provide you the best possible service.

What if I want to ship to a P.O. Box?

We apologize, but we do not ship to P.O. Boxes. We require a physical street address for delivery.

What if I need my order tomorrow?

Special rush requests may be accommodated when possible. To place a special order request, please call us toll-free at 1-305-707-5088. Our Customer Service Team hours are Monday – Friday, 9:00am – 6pm CST and Saturday, 10:00am to 5:00pm CST.

We apologize, but we are closed Sunday.

Can I choose the carrier for my shipment?

No. Organicgreenteamatcha.com uses a variety of carrier services to deliver packages, including and not limited to UPS and the U.S. Postal Service. Many factors go into determining which service to use – by the level of service selected (Standard, 3-Day or Next Day), destination (shipping address), and the size of your order. We will select the best carrier to keep the shipping charges as low as possible while still maintaining the delivery expectations for the selected level of service. Once your order ships, the ship date, delivery method and other tracking details will be provided in your shipment confirmation email.

When available, what are the terms and conditions of Free Shipping Offers?

Free shipping may be available with certain offers and promotions. Free Shipping Offers apply to Standard Shipping within the continental United States (excluding Alaska and Hawaii), APO/FPO and Puerto Rico. Unfortunately, other U.S. Territories and Protectorates are usually exempt from Free Shipping Offers. Your Free Shipping discount will appear on your receipt review page. Free Shipping Offers cannot be combined with other special offers, including affiliate site offers, rebates or miles. Terms are subject to change. Some products will be excluded from free shipping promotions, including Breville products, subscriptions, and gift cards.

How do I receive Free Shipping Offers and other promotions?

All orders of $49 or more* excluding tax qualify for free ground shipping, excluding some products and destinations. To get updates on new or limited time shipping promotions, sign up for the OrganicGreenTeaMatcha email.